Frequently Asked Questions
Safety and Prohibited Items
No. If you ARE bringing a service animal onto the train, you must contact us at least two weeks in advance of the ticketed trip date. Due to insurance requirements, absolutely NO “walk-up” service animals will be accepted.
Contact us at: email@example.com
No. Train windows and vestibules need to stay closed while the train is in motion. Violation of this Amtrak policy will result in removal from the train at the nearest grade crossing. No refunds will given to passengers breaking clear and established Amtrak policy.
We welcome all passengers. However, safety is paramount during all events.
For rail events, please note that most heritage passenger cars were built before the American with Disabilities Act. They are exempt from ADA Compatibility requirements due to their age. We will try to make accommodations as possible provided that the accommodations do not place visitors, participants, volunteers, workers, contractors, or employees at risk of harm or injury. If you have questions about accessibility, please contact us at firstname.lastname@example.org
Tickets are purchased on a per seat basis. Children 3 and up are required to have their own seat. However children under 3 are welcome to ride on a parents lap. Keep in mind that longer trips would make for a possibly uncomfortable ride.
Yes. Refunds for Railexco events follow an industry-standard prorated schedule. Refunds issued more than 2 months prior to the commencement of the event receive 75% of the value, refunds requested within 2 months of the event receive 50% of the value. Refunds within 1 month and No-shows lose all value.
If the event is postponed due to force-majeure or act of God, your ticket will remain intact for the rescheduled event, no further action is required on your part and an updated reservation will be generated and emailed to you.
Refunds can be requested by emailing us at: email@example.com
No. Tickets are sold for the day of a trip or event and cannot be used for another day.
Tickets purchased are good for the car and seat type indicated. Some cars contain many types of seats for example a dome car contains both lounge, rooms, and dome seats. Please note that you should make note of the type of seats you want.
New for 2020 we are going to offer reserved seating for specific seats in a car. This does not apply to every car however for reserved seating cars the seat you pick is the seat you will be in.
If you have questions about seat types please refer to seat types section of our website or email us at firstname.lastname@example.org
Your receipt, E-ticket, and conformation will be emailed to you upon completing the purchase of your tickets. That order confirmation or E-ticket will be required to board the train. Passengers may be required to provide ID when boarding or in the event of a ticketing dispute.
Passengers with Will Call tickets may board with their order confirmation, but may have to provide ID.
Passengers can also board with an mobile E-ticket sent directly to their smartphone upon purchase.
Make sure when you and your friends purchase tickets that your tickets are for the same car and class of seating. If you have questions please feel free to contact us at email@example.com
No. Dome class seats are sold to dome customers, they have paid extra to ride in the dome. We cannot not allow lounge class customers into the upper level of the domes.
All tickets will incur a %4.5 to %5 ticketing fee that is charged per ticket. If tickets are purchased over the phone an additional $4 fee will be charged per ticket plus the ticketing fee. Tickets are available online via acewva.com
Private suites are rooms on the train that connected that allow for a larger room. When purchasing a private suite you must purchase all the tickets for that suite. Some of our suites will seat 3 people while others will seat 4 people. The suite will be your private space for the entire day. They will usually contain a bathroom however cars differ on the accommodations.
No. Passengers with Will Call tickets can board with their order confirmation and will be checked against a manifest. Please have your ID ready when boarding with a Will Call order.
Yes. Restrooms are available on almost every car of the train. If a car does not contain restrooms the next car will.
Yes. We encourage you to pack your own snacks and bring them in a small cooler. No alcohol is permitted onboard.
No. Smoking is not permitted anywhere on the train, between the cars, or in the vestibules. We have a strict no smoking policy if you are caught smoking we will ask you only once to put it out. On the second warning we will let you off at the nearest town. Your ticket will not be refunded.
You will find that by boarding as a group and being early you will have a better chance to find seats that are all together. Volunteer car hosts will make every effort to seat parties together.
On a moving train, you should be prepared for sudden movements at any time. The walls, furniture, handrails, and other surfaces are solid. Please use them to steady yourself while walking through cars.
We recommend you wear closed-toed shoes. Flip flops, sandals and open toed shoes are not appropriate in a railroad environment, no matter how much they may complete your outfit.
Yes. If you purchase seats in car that has tables you may be sitting with another group or couple. Each ticket is good for one seat unless otherwise indicated.
For rail events, motive power and rolling stock may be substituted for any reason. All efforts will be made to prevent this from happening.
Railway Excursion Management Company & other event partners assume no responsibility for delays, injuries, equipment failure, loss or damage.
If an event has a scheduled departure time, please arrive at a minimum of one hour early. Please plan ahead and locate parking and transportation to event area ahead of time.
By riding or participating in a Railway Excursion Management Company event, you grant the right for photographic, video, audio to be used in marketing, training, and advertising by the Railway Excursion Management Company and its partners.
We, the Railway Excursion Management Company reserve the right to update these policies and frequently asked questions at any time.